SAP Field Service Management - the connection between customers, service and company

The SAP Field Service Management solution provides you with complete transparency and control over your processes and supports you in the efficient processing of maintenance and service orders. Thanks to the mobile integration via app, your service technicians have all the necessary information with them even offline and can record their time and the material used quickly and easily directly at the customer.

Differentiate yourself from the competition with the quality of your service and make your service process simpler, more efficient and yet more customer-friendly.

Your advantages at a glance

  • direct integration into SAP Business One via Cloud Connector
  • optimised communication between internal and external service staff
  • unnecessary duplicate entries are avoided and the recording and control effort in the office is reduced
  • faster invoicing by means of the integrated invoicing wizard
  • support for data entry, for example thanks to integrated barcode scanner for spare parts
  • increased customer satisfaction, as all relevant information is available to the service technician
  • greater transparency and more effective planning
  • standardised service procedures and checklists
  • flexible deployment as a SaaS application in the cloud with seamless offline functionality at the same time

Functions

First-class service requires being in the right place at the right time. With Workforce Management Material, you can link parts to warehouses in real time, so your service technicians are optimally prepared to fix problems on the first visit. You can also locate service vehicles, improving your resource management and response times.

Customer satisfaction starts with the knowledge of your staff. With Knowledge Management, you can ensure that your staff have the insight and information they need to deliver quality service in any situation.

Excellent field service is no longer just about responding to an outage. Thanks to our intuitive technology and improved processes, you can proactively manage your field service resources and you're more likely to resolve your customers' issues before outages occur.

Delivering excellent service is harder than ever. With smart analytics, you can make your service more efficient and effective, and better align it with your customers' needs.

Coresystems is a pioneer in the field of "Crowd Service" - enabling customers to build and use a platform to find available field service technicians in real time.

Access to all relevant data and information via App ( Android | Apple ).