Central phone number
Feel free to contact us!

+49 371 2371-216


Central fax number
Feel free to contact us!

+49 371 2371-299


Support hotline
We answer your questions

+49 371 2371-270

Send an eMail

We introduce ourselves

The management board

Jens Demut

"Every customer sets different priorities. My team's job is to identify these requirements and implement them in the projects so that the end result is a satisfied customer."

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Our Sales Representative

Benjamin Apfelstädt

"With a passion for digitalization and SAP Business One, I bring it all to startups, micro-enterprises and mid-sized businesses. Whether you're looking for a powerful ERP solution or industry-specific performance boosters and add-ons from the areas of production and logistics - I'll find the right solution for you."

 

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The strong team behind

Throughout the SIGMA group of companies, more than 70 employees work and are working to ensure that you get the best performance from us: Developers, consultants, project managers, clerks, purchasing, accounting and marketing give their best every day to make sure you are satisfied.

The hard facts

  • We have already implemented more than 150    successful projects in medium-sized businesses from industry, trade and services throughout Germany.
  • Our entire company has been in existence since 1990 and is one of the longest serving system houses in the region. We have ERP experience in the SIGMA Group since 1993.
  • Since 2007, we have maintained an intensive partnership with SAP in the area of mid-market solutions.
  • All of our consultants, developers and sales staff are certified by SAP and regularly undergo further training.
  • We love SAP Business One!

Cross-division competence - We are more than just ERP

In the entire company, more than 80 employees work in all areas of IT. This makes us a full-service provider - a full-service supplier for all IT issues.

  • Hardware   or IT infrastructure for your SAP Business One? No problem
  • IT Services such as WLAN illumination or system monitoring? - Just ask us!
  • RFID Solutions   for controlling or monitoring your processes in production or warehouse that interact with your SAP Business One? - No problem! 
  • Embedded Solutions or IoT? - We can do that!
  • Digitalization of your business processes - Our specialty!
SIGMA Bot IconSIGMA bot
SAP Business One

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

SIGMA Bot Icon

Hello, I'm the SIGMA Question Bot, and I'd be happy to answer your questions about SAP Business One.

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