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The SIGMA Chatbot

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Discover the future of knowledge transfer with the SIGMA Chatbot.

The revolution in knowledge transfer: SIGMA Chatbot for online presence and internal efficiency

In a constantly evolving world of technology, SIGMA Chemnitz GmbH has not only recognized innovation as the key to success, but has also taken a decisive step into the future. The idea was simple, but powerful: an   AI-based chatbot  that not only enriches our online presence, but also optimizes our internal processes. We realized this vision with the SIGMA Chatbot.

 

The creation of the SIGMA Chatbot:

The idea arose from the challenge of improving the user experience for customers and at the same time making internal processes more efficient. The path from idea to implementation was not without its challenges, but through agility and teamwork the realization succeeded. The result was the SIGMA Chatbot, which offered a transformative solution not only for our customers, but also for internal processes.

Functionalities for online presence:

The SIGMA Chatbot proved to be a game changer for our online presence. The integration on our website allows customers to get quick and accurate answers to their questions. From product information to general inquiries, the SIGMA Chatbot provides a personalized experience that is appreciated by our customers. Live demonstrations highlighted its capabilities and led to a noticeable increase in customer satisfaction.

Functionalities for internal processes:

But the SIGMA Chatbot is not only designed for customers. It also optimizes our internal processes in sales, consulting, development and product management. Internal applications simplify recurring tasks and promote collaboration between departments.

The provision of the SIGMA Chatbot:

Almost 3 months of intensive work and creative development culminated in the provision of the SIGMA Chatbot. The basis for the answers lies in the documents published on the SIGMA website. These documents were integrated into a powerful vector database that serves as a source of knowledge. The internal implementation and testing was exciting as we watched our idea come to life and create measurable value for our organization.

The publication and reaction:

The publication of the SIGMA Chatbot on our website marked a significant moment. The positive feedback from customers and our employees confirmed not only the innovative power of the chatbot, but also the improved customer satisfaction.

Outlook for the future:

The journey with the SIGMA Chatbot has only just begun. A look into the future shows continuous improvements and adjustments, completion with new information and documentation. Employees are encouraged to actively interact with the chatbot and provide feedback to drive the further development of the SIGMA Chatbot.

Conclusion

We are convinced that our AI-based chatbot will play an important role in the development of our company in the future.

With its help, we will be able to optimize our processes, improve customer service and strengthen our competitiveness. We are excited about the development and are determined to maximize the potential of AI.

In a world characterized by technological progress and digitalization, the use of AI is a decisive step in the right direction. Our AI-based chatbot is proof of how SIGMA technologies are evolving and meeting the challenges of the future.

Stay tuned to learn more about the exciting developments and applications of the SIGMA Chatbot!

Frank Pyritz

Frank Pyritz

Managing director

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SIGMA Software und Consulting GmbH

Am Erlenwald 13
D - 09128 Chemnitz
Germany

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SIGMA Bot IconSIGMA bot
SAP Business One

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

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