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+49 371 2371-216


Central fax number
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+49 371 2371-299


Support hotline
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+49 371 2371-270

cks.AI – Intelligent Inbox Management for SAP Business One

Automate the classification and routing of your incoming mail—directly in SAP Business One.

cks.AI analyzes incoming documents, identifies document types and content, and automatically routes them to the appropriate employee or process.

Automatic classification and forwarding of your incoming mail

With cks.AI, you can fully automate this key process step.

The solution analyzes incoming documents, identifies relevant content, and uses additional information from SAP Business One to process each document in the correct context.

As a result, documents are not only classified but also forwarded directly to the appropriate employees or downstream processes—without any manual steps in between.

Dokument erkennenClassification of Documents
cks.AI automatically recognizes the type of document—such as invoices, delivery notes, forms, or general correspondence.
RechnungsversandAutomatic forwarding to the right employee
Based on content, context, and defined rules, each document is assigned directly to the appropriate employee.
GeschäftspartnerIdentification of business partners
Relevant business partners are automatically identified and taken into account in the subsequent process.
VerknüpfungLink to SAP documents
If possible, matching SAP documents are identified and suggested directly.
KISelf-learning system
cks.AI learns from corrections made during daily operations and continuously improves the quality of its classifications.
SicherheitProcessing within our own network
All documents are processed within your existing system environment. No data is transferred to external cloud services.

The benefits of cks.AI

Higher service quality

Inquiries from customers and suppliers can be processed more quickly, significantly reducing response times.

Reduced error rate

Automated classification and routing minimizes misclassifications and manual errors.

Reducing the workload on your employees

Repetitive tasks such as sorting and distributing documents are largely eliminated.

Faster processing of your incoming mail

Documents are available shortly after receipt and can be processed immediately.

Seamless integration with SAP Business One

All processes take place directly within your existing system environment—without the need for additional standalone solutions.

Data processing without an external cloud

cks.AI processes all incoming documents within your own network.
No data is transferred to external services or third parties.

This allows you to maintain control over your information at all times while meeting strict data protection and data security requirements.

Frequently Asked Questions About Using cks.AI in SAP Business One

cks.AI can recognize and process various types of business documents, including invoices, delivery notes, forms, and general correspondence.

No. cks.AI complements your existing processes in SAP Business One and automates specific steps in the inbox.

The assignment is based on document content, SAP data, and defined rules. In addition, the system is continuously improved through user corrections.

No. All processing takes place entirely within your own network.

SIGMA Bot IconSIGMA bot
SAP Business One

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

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